Refund policy

We want you to love every item you order from us. If something isn’t quite right, we’re here to help. Please review our return guidelines below.


Return Eligibility

To qualify for a return, items must meet the following requirements:

  • Items must be unworn, unwashed, and in original condition
  • Tags must still be attached
  • Items must be free of makeup, deodorant marks, perfume, pet hair, or any signs of wear
  • Returns must be requested within 30 days of delivery
  • Final sale items, accessories, intimates, and seasonal promotions are not eligible for return.
  • Damaged or incorrect items must be reported within 48 hours of delivery

If an item does not meet these requirements, it may be denied and returned to the customer.


Request a Return

To request a return, please email us at gardeniamarket1@gmail.com.

Include the following information so we can assist you quickly:

  • Your full name
  • Order number
  • The item(s) you’d like to return
  • Reason for the return
  • Photos, if the item arrived damaged or incorrect

Once we receive your email, we’ll review your request and send return instructions. Please do not send items back without approval, as they may not be accepted.


Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved returns will be issued as:

  • Store credit or
  • Refund to your original payment method

Refunds typically process within 3–7 business days after approval, depending on your bank or payment provider.

Shipping fees are non‑refundable, and customers are responsible for return shipping unless the item arrived damaged or incorrect.


Exchanges

If you’d like to exchange an item for a different size or color, please email gardeniamarket1@gmail.com with your request.

Exchanges depend on product availability. If the item is no longer in stock, we can offer:

  • Store credit or
  • A refund 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.


Questions?

We’re always here to help. Email us anytime at gardeniamarket1@gmail.com.